FAQs
Do you offer Cash on Delivery (COD)?
Yes, COD is available on most products across India.
What payment methods do you accept?
We support:
✔ UPI
✔ Debit/Credit Cards
✔ Net Banking
✔ Wallets
✔ COD
All payments are 100% secure.
What is your return policy?
We offer 7-day easy returns on all eligible products with free home pickup and 100% refund after inspection.
How do I request a return or exchange?
You can contact us via:
📩 thelaxmi.office@gmail.com
📞 7586013999
Open-box video is required for approval.
Do you offer free returns?
Yes! Returns include free home pickup at ₹0 cost.
You don’t have to ship anything yourself.
Can I exchange my product?
Exchanges are available for:
✔ Wrong item
✔ Damaged or defective product
✔ Size issues (if applicable)
When will I receive my refund?
Refunds are processed within 2–5 business days after we receive and verify the returned item.
Will I get a mystery gift?
Yes 🎁 — Every order includes a free mystery gift as a thank you.
How can I track my order?
You’ll receive a tracking link by SMS/email once your order is shipped.
You can also check it on the Track Order page.
Are all products original and quality checked?
Yes — all products are genuine, checked, and verified before dispatch.
Is customer support available?
Yes, our support team is available 24/7 via email and WhatsApp.